Vijit Labs Blog

Straight talk on
AI, sales and support ops

No fluff. Just observations from building tools and working with support and sales teams for 22 years.

Customer Support

EscalationAI Has Been Approved by Zendesk. Public Listing Is Coming.

EscalationAI has cleared the Zendesk Marketplace review process. The public listing is on its way. Early access is open right now for sup...

Jun 16, 2026 Read →

SalesScraper Pro Is Launching on Product Hunt. Here Is Why I Built It.

LinkedIn does not let you export search results. So SDRs spend hours copying data by hand. SalesScraper Pro fixes that in one click. We a...

Jun 07, 2026 Read →

What Zendesk's Marketplace Review Actually Teaches You About Building Secure Apps

EscalationAI's first submission was rejected. Three blockers, one non-trivial fix. Here is what the review process exposed about secure a...

Jun 06, 2026 Read →
Customer Support

EscalationAI Is Heading to the Zendesk Marketplace. Here's What It Does and Why We Built It.

Every support manager knows the feeling. You open your queue on a Monday morning and somewhere in that list is a ticket that is about to ...

Jun 05, 2026 Read →
Sales Tools

You're Losing an Hour a Day to Manual Prospecting. Here's the Fix.

If you’re in B2B sales, you know this routine.

Jun 04, 2026 Read →